The NYC “Heat Season” lasts from October 1 to May 31. During that period, all residential building owners must keep indoor temperatures at:
- Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
- Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.
- Building owners are also legally required to provide hot water at 120 degrees all year round.
What To Do If You Have Heat and Hot Water Problems
If you experience problems with your heat and hot water, you should first let the superintendent, property manager, or building owner know. If the problem is not solved, or the people you told are unresponsive, report the issue by calling 311. You can also receive guidance from a pro bono attorney through IDG Legal by filling out a form here.
Between 2019 and 2020 there were 98,320 complaints made to 311 about heat and hot water problems. The New York City Department of Housing Preservation and Development (HPD) responds to these complaints and conducted over 100,000 heat and hot water inspections of New York City buildings last year.
If You Pay for Your Heating Bills
The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay utility and heating bills. Allocations for the HEAP benefit are open and run until March 15, 2023.
Eligibility and benefits are based on:
- Income
- Household size
- Primary heating source
- The presence of a household member who is under age 6, age 60 or older, or permanently disabled.
If you are eligible, you can get one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off. You can learn more about the benefits and how to apply by visiting the HEAP website.
If You Have Other Housing Issues
IDG Legal provides free legal support for drivers who are having housing issues such as landlord-tenant disputes, pursuing a case in small claims court, New York City housing law, understanding legal documents such as leases or eviction notices, and letting you know your rights as a tenant.
Learn more and set up an appointment by visiting our housing issues page.