Scammers are increasingly targeting rideshare drivers, aiming to take advantage of their trust while stealing money or personal information. This article will provide crucial information about current scams specifically targeting rideshare drivers, so you can avoid becoming a victim..
Phishing Scams via the App
Phishing is a tactic where scammers constantly send emails, texts, or even make phone calls that look real but are not, in an attempt to gain access to an individual’s information.
These occur directly through the rideshare app. Scammers may pose as passengers with urgent requests, like needing a ride to the airport and claiming they accidentally entered the wrong payment information. They’ll pressure the driver to accept a cash payment or send money through third-party apps like Venmo outside the platform, often for a seemingly inflated fare.
How to Spot It:
- Be cautious of passengers requesting payment outside the rideshare app.
- Never share personal financial information like bank account details or login credentials.
- Report any suspicious activity to the rideshare platform immediately.
Deceptive “Deactivation Appeal” Support
Scammers preying on vulnerable drivers may use their fear of losing their income stream by posing as “deactivation appeal” specialists. They use social platforms to target drivers who have been deactivated from the rideshare platform and offer “guaranteed” or “faster” reinstatement for a fee. These claims are entirely fabricated, and the scammers simply aim to steal money from desperate drivers.
How to Spot It:
- Rideshare companies have established procedures for drivers to appeal deactivations through official channels, typically within the driver’s app or online portal.
- Never pay anyone outside the rideshare platform to appeal a deactivation.
- Report any individuals or services promising to expedite the deactivation appeal process for a fee to the rideshare platform.
Fake Account Takeovers
Scammers may obtain access to a driver’s account through various methods, like phishing or malware attacks. Once in control, they can accept rides, collect fares, and even change the driver’s bank account information to steal earnings.
How to Spot It:
- Enable two-factor authentication (2FA) on your rideshare account.
- Be wary of unrecognized login attempts or changes to your account settings.
- Regularly monitor your account activity and earnings for any discrepancies.
Impersonation Scams with “Urgent” Support
Scammers, posing as rideshare support representatives, may call or text drivers claiming urgent issues with their accounts or vehicle registrations. They may demand immediate action, pressuring drivers to share personal information or make payments through unconventional methods to resolve the “problem.”
How to Spot It:
- Rideshare support typically communicates through official channels within the app, not unsolicited calls or texts.
- Verify any claims of account issues by contacting the rideshare company directly through verified channels.
- Never share personal information or make payments based on unsolicited demands.
Fake “Ride-Hailing App” Scams
Scammers are creating fake ride-hailing apps that mimic legitimate platforms. These apps often have similar names or logos, and they may even offer higher rates to attract drivers. Once drivers sign up, they may be asked to provide personal information or payment details, which can be used for identity theft or financial fraud.
How to Spot It:
- Verify the App: Always double-check the app’s name and download it from official app stores.
- Research the Company: Look for reviews and information about the company behind the app.
- Be Wary of Unusually High Rates: If the rates seem too good to be true, they probably are.
Fake “Passenger Complaints” Scams
Scammers may contact drivers claiming to be passengers who have filed complaints against them. They may threaten legal action or deactivation unless the driver pays a settlement or fee. These threats are often baseless, and the scammers aim to extort money from drivers.
How to Spot It:
- Verify the Complaint: If you receive a complaint, contact the rideshare platform directly to verify its authenticity.
- Do Not Pay Settlements: Never agree to pay a settlement or fee to avoid legal action, especially if you are unsure of the legitimacy of the complaint.
Fake “Vehicle Inspection” Scams
Scammers may pose as representatives of the rideshare platform and claim that the driver’s vehicle needs an inspection to remain active. They may offer to conduct the inspection for a fee or direct the driver to a specific mechanic who is part of their scam.
How to Spot It:
- Verify the Inspection Requirement: Check the rideshare platform’s guidelines for vehicle inspections.
- Avoid Unnecessary Fees: If you are unsure about the legitimacy of an inspection requirement, contact the rideshare platform directly.
Protect Yourself from Scams
By being aware of these common scams and implementing simple precautions, rideshare drivers can significantly reduce their risk of becoming victims. Stay proactive and:
- Trust your instincts. If something feels off, it probably is. Don’t hesitate to cancel a ride if a passenger seems suspicious.
- Maintain clear communication. Keep all communication with passengers within the rideshare app.
- Report suspicious activity. Report any suspicious behavior, scams, or attempted scams to the rideshare platform promptly.
- Educate yourself. Stay informed about emerging scams by reviewing safety resources provided by rideshare companies and trusted sources.
